FAQ – Frequently Asked Questions
Welcome to our FAQ section! Here you will find answers to the most frequently asked questions about our online store for toys for teenagers and adults. If you can’t find the answer to your question, don’t hesitate to contact us directly.
Orders and delivery
- What payment methods do you accept?
We accept payment by credit card (Visa, Mastercard, American Express, apple pay)
- Is shipping free?
Yes, we offer free shipping on all orders.
- How long does delivery take on average?
Usually, orders are delivered within 4 to 7 business days.
- Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number.
Products and Warranty
- What is your return policy?
We accept returns within 30 days of receiving your order. The returned products must be in their original packaging and in new condition.
- Do you offer a warranty on your products?
Yes, we offer a standard one-year warranty on all of our products. Please read our warranty terms and conditions for more details.
- Are your toys safe for children?
Yes, we are committed to providing high-quality toys that meet current safety standards. However, please always supervise children while playing with our products.
Customer service
- How can I contact you if I have any problems?
You can contact us via our contact form on the website or by email at support@universemanga.com. Our customer service team will be happy to help you.
Contact us:
Email : support@universemanga.com
Adress : 1209 MOUNTAIN ROAD PL NE, STE H, ALBUQUERQUE, NM 871
Phone number: +12818101867